SHIPPING & RETURNS
*BECAUSE OF COVID-19 WE WILL NOT BE ACCEPTING ANY RETURNS UNTIL FURTHER NOTICE. ALL SALES ARE FINAL*
Our warehouse is open Monday through Friday 8:00 AM to 5:00 PM Eastern Standard Time.
Consumable Material
Vinyl and other consumable supplies such as application tape, application tools ,blades, cutting strips, transfer tape, etc. are not eligible for return once the package has been open or used.
Custom Cut & By The Foot/Yard Orders cut from our large Factory size rolls down to the size selected cannot be cancelled or returned.
GVR VINYL Company will ship your order directly to your door via UPS or whatever delivery service is best suited for GVR VINYL.
UPS Service Guarantee
Impact of the Coronavirus on our Service Guarantee (as of March 26, 2020)
Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
Changes to Commitment Times
Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.
Prior to shipping, please check to see if the recipient’s location is open, since many some businesses’ hours may have changed either due to local restrictions or at the business’s discretion. We will make three routine delivery attempts* before returning a package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.
*Where three routine delivery attempts do not coincide with a recipient’s adjusted (e.g., shortened, or weekend-only) business hours, the package will be returned to sender.
For your convenience, The UPS Store and UPS Access Point locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.
Service guarantees are subject to change.